Cancellation and Refund Policy
Cancellation and Refund Policy
Once an order has been placed all deposits and full payments are non-refundable and non-transferable.
We will happily transfer any payment made on that order to another order within 6 months from that date.
We are not able to offer refunds for events cancelled including covid related, however we are happy to offer you a store credit for a future purchase within 6 months of you cancelling your order.
Returns and Refunds
At sweet infusion cakes we strive for perfection and we stand by our cakes, sometimes items come up that need to be addressed. If you have a concern with your product, please follow the procedure below;
- If there is a problem with any of our products, you must let us know immediately, by telephone. If after regular business hours, please send us an email.
- The product must be returned at the latest the next day. (address will be supplied upon request).
- If both of the above criteria are met, the product will be considered for a refund. only legitimate errors on our part will be considered for refund. Issues that will not be considered for a refund include:
- If you dropped the product
- If the product was improperly stored
- Choosing a flavour that you don’t like
- Purchasing a larger cake than you needed.